Enquiries/Feedback
Contact your account manager,
phone 1300 880 588 or
email us
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| September 2008 | |
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Enquiries/Feedback
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| Benefit statements are in the mail Members will receive their annual benefit statements any day now and, despite all the news of investment market woes, some of them may still be unprepared for this year’s results. The downturn which has dominated investment markets for the past year has affected returns right across the investment landscape and will be reflected in the account balances of super fund members, including members of the Aon Master Trust. Some members may be quite distressed by the ‘loss’ they see in their benefit statement. During periods of poor investment performance, it’s important for most members to keep short-term negative impacts in perspective and to resist ‘the itch to switch’. In the August issue of Member Directions the lead story ‘Keeping cool when the heat is on’ reinforces key messages for super fund members such as the long-term nature of most members’ investment and the fact that it is generally agreed that markets do recover. Recent market events are outlined in Directions and detailed in the quarterly market update at aonmastertrust.com.au Members invested in terminating options Delivering first-class services and products to our members is a key focus of our ongoing program to provide a best of breed superannuation solution. As part of that program, we are making some changes to the investment options available to Aon Master Trust members. These changes bring a more streamlined menu that offers a greater depth of choice across a smaller number of options. This initiative, which is in line with our best of breed approach, requires us to terminate a number of investment options on 16 September 2008. We have written to members whose current strategy includes one or more of these options outlining the background to the terminations, the automatic transfer of their assets to other option(s) and the opportunity to make an alternative choice if they wish. Members leaving Corporate Super: auto transfer to Personal Super Members who leave your employment now have a practical, convenient and easy way to organise their super – transferring from Aon Master Trust Corporate Super to Personal Super. And we’ve made it easy for members by making the transfer automatic – no rollover to organise and no withdrawal or entry fee on transfer. If they are insured under the standard AIG policy, they’ll also have the same amount of death and total and permanent disablement insurance cover as they had in Corporate Super (no health evidence required). If we hear that a member is leaving your employment, we’ll write to them with more information about the automatic transfer and its timing. Special notice – processing freeze 16 September to 8 October The transitions to Pillar (our new administration services provider) and Russell Investment Group (appointed to manage most of the Aon Master Trust’s investments) will require us to suspend the processing of member detail changes (such as address and beneficiary changes) and cashflow transactions between 16 September and This freeze will ensure the stability of member and account data during the transition phase and will apply to all changes and transactions, including on-line. Normal processing/online services will resume on 8 October. Contributions and cashflow instructions Contributions submitted (with all supporting documents) by 10 September will be processed and loaded before the suspension. Any contributions or cashflow instructions received after 10 September will begin to be processed in date order from 8 October. Benefit quotation requests During the freeze period, we will be able to provide members with an approximate benefit quotation as at We regret any inconvenience that the suspension of these services may cause and we appreciate your understanding. Please email us or call us on 1300 880 588 if you have any queries. The move to our new administration services provider, Pillar, means new login details for users of our online services who will need to re-register the first time they log in after 1 October. If you are currently registered, Bank account and address changes The move to Pillar means the Aon Master Trust will also have a new bank account number for contribution payments as well as new email and postal addresses (with re-directions until the end of the year). New banking and address details will be available on the website from mid-September and we will also write to you directly to ensure you have the information you need. For feedback, questions or more information…
Disclaimer The information in this document is general in nature. Your personal objectives, needs or general situations were not taken into account when preparing this information. You should consider the appropriateness of any general advice before acting on it, having regard to your own objectives, financial situation and needs. If the information relates to a financial product, you should obtain and consider the relevant Product Disclosure Statement before making any decision to purchase that financial product. Depending on the terms of the particular plan, the
Trustee may receive remuneration in respect of the superannuation interests
that it issues. For providing personal advice that results in the issue
of an interest in This document has been prepared by Aon Consulting Pty
Limited (ABN 48 002 288 646, AFSL 236667) © 2008 This work is copyright. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced by any process nor may any other exclusive right be exercised without the permission of Aon Consulting Pty Limited.
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